A LITTLE HELP GOES A LONG WAY
Find your way
with a little guidance.
Plain-language articles for the questions that come with running a website.
10 help articles
Billing and renewal questions
The details to review before taking out a hosting subscription.
Domains, hosting and websites explained
Three different parts of a website, explained without the jargon.
How to choose a hosting package
Match your website’s requirements to the detail of a confirmed plan.
How to send a useful support enquiry
Share the right context without disclosing sensitive information.
Keeping hosting details organised
Make ownership, access and renewal responsibilities clear.
Prepare for a website move
A practical list of information to gather before migration.
Protecting email during a hosting move
Website and email records may need separate handling.
SSL and account safety
Understand encrypted connections and sensible access precautions.
Troubleshooting a website problem
Gather useful evidence before changing settings.
Understanding backups and restores
Know what is saved, how long it is kept and how recovery works.
LET’S MAKE IT SIMPLE
Still need a hand?
Send a support enquiry with your website address, the problem and when it started. Please do not include passwords.