LESS TO JUGGLE
Your website matters.
So does your time.
Managed hosting means agreeing who handles the technical work, with a clear scope and a practical way to get help.
WHAT MANAGEMENT MEANS
Make the responsibilities explicit.
Hosting environment
Server and application compatibility, resource allocation and configuration are reviewed against the selected service.
Maintenance & updates
The proposal should state which updates are handled, how changes are checked and when customer approval is needed.
Backups & recovery
Confirm backup frequency, retention, included data and the restore process. Recovery should never be assumed from the word “backup”.
Security & access
Establish account ownership, access controls, certificate responsibilities and the protection included in the package.
Monitoring & performance
Confirm what is monitored, who receives alerts and what action is included. Site content and external integrations also affect speed.
Support & escalation
Understand how to raise an issue, the service hours and the boundary between hosting support and additional development work.
OUR AGREEMENT, IN PLAIN LANGUAGE
Your part of a healthy website.
Keep domain and billing details current, protect account credentials and only grant access to people who need it. Tell us before making major application changes or connecting unfamiliar services.
You remain responsible for your content, permissions, licences and legal obligations. Website design, content editing, email hosting and specialist remediation are not included unless your service proposal says so.
This page describes the topics we agree with you; it is not a promise that every management feature is included in every provisional package.
LET’S MAKE IT SIMPLE
Your website. Our next conversation.
Tell us what you’re building. We’ll help you understand the hosting options and check what your website needs.