Before an order
Confirm the total GBP price, applicable taxes, billing frequency and any setup or migration charge. Annual pricing is an annual total when offered.
Renewals
Read the approved renewal information, including price changes and how cancellation works. Do not assume that a provisional price is a permanent renewal price.
Keep records
Retain the confirmed service proposal, agreement and invoices. Enquiries made on this site do not create a paid account.
Cancellation and refunds
The approved policy must distinguish applicable consumer rights from business arrangements. Do not cancel a hosting service until you understand the effect on access and stored website data.