Describe the symptom
Note the website address, affected page, time and action that causes the issue. A specific example is more useful than “the website is broken”.
Try a simple comparison
Check another browser or connection if appropriate. Record whether all visitors or only one account seem affected. Do not bypass certificate warnings.
Review recent changes
List recent website edits, software updates, DNS changes and new integrations. Avoid repeated changes while investigating, as these can obscure the cause.
Ask for support safely
Submit a concise description and safe error text. Remove passwords, tokens, payment information and personal data from anything you share.