Ask what is backed up
Files, databases and externally stored content may have different backup arrangements. Confirm the actual coverage for your chosen package.
Check frequency and retention
A backup is a point-in-time copy. Understand how recent it may be and when old copies expire. Do not assume unlimited history.
Before requesting a restore
Record the suspected incident time and what data could have changed since the intended backup. A restore can replace newer content, orders or submissions.
Agree a recovery plan
Ask who authorises and performs restores, what costs apply and how the result will be checked. Keep independent copies of especially important information where appropriate.