Current position

This is draft information. No approved service-level agreement or uptime commitment is offered by the provisional packages. This website does not display live operational metrics.

Items to agree

Any future agreement must identify the covered service, availability target, measurement method, reporting period, support route, response commitments and maintenance treatment. Supplier commitments must not be presented as Skylatek commitments without review.

Exclusions and dependencies

Review the treatment of customer code, third-party services, network issues and planned work. Make exclusions clear and proportionate rather than using them to obscure the commitment.

Credits and remedies

If service credits are offered, confirm qualifying incidents, evidence, claim route, timescale and calculation. No credit entitlement is created by this draft, and statutory rights require separate consideration.

Incident communications

Connect a verified status source before publishing live incident information. Confirm who posts notices and how customers are updated.

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