Purpose and scope

Review draft only. The final policy should apply to use of the hosting service and clarify how it interacts with the approved service contract.

Prohibited activity

Proposed restrictions include unlawful content, malware distribution, phishing, unauthorised access, abusive network activity and infringement of others’ rights. Confirm wording and supplier requirements before adoption.

Resource use

Define actual package limits and treatment of excessive resource use. Do not describe finite resources as unlimited. Confirm a fair investigation and notification process for suspected abuse.

Reports and action

Confirm a monitored abuse contact and the evidence needed for reports. Describe proportionate investigation, urgent protective steps, notice and challenge routes. Avoid implying automatic permanent deletion without a defined process.

Customer oversight

Customers should manage authorised users, secure their application and act on substantiated issues. Review the distinction between customer obligations and tasks included in managed hosting.

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